Refund policy

ROJEN skincare started from the high-end membership salon ROJEN, which features exclusive, secret high-end salons in Japan frequented by Japanese celebrities. Our products are a testament to the beauty secrets of Japanese celebrities who have embraced ROJEN skincare.

This product is 100% organic, representing the pinnacle of excellence by incorporating only the least side-effect organic ingredients in high concentrations. ROJENUSA takes pride in importing a limited quantity each month directly from ROJEN Japan, situated in Shinjuku, Tokyo. This effort is undertaken to bear the high import costs from Japan, ensuring that all ROJEN skincare enthusiasts residing in the United States have access to these exceptional products.

We carefully import a limited quantity each month to guarantee the highest quality for our valued customers. Your support is crucial to sustaining this small business, which is founded on the love and appreciation of our customers. Thank you for being a part of the ROJEN skincare experience!

No Refund or Return Policy:

Thank you for choosing ROJEN, a high-end skincare product imported from Shinjuku, Tokyo, Japan. Please read our no refund or return policy carefully before making a purchase.
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1.Quality Assurance:
We take great pride in the quality of our products. Each ROJEN item undergoes rigorous testing and quality control before it is shipped to ensure that it meets our high standards.
Please check here for more information.

2.Import from Shinjuku, Tokyo:
ROJEN is exclusively imported from Shinjuku, Tokyo, Japan, known for its premium skincare products. The import process adheres to strict standards to maintain the authenticity and quality of each product.

3.No Refund Policy:
Due to the nature of high-end skincare products and the import process from Japan, we do not offer refunds once a purchase is made. All sales are final.

4.No Return Policy:
We do not accept returns for ROJEN products. Please consider your purchase carefully and review the product details before completing your order.

5.Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer service within 7 days of receiving your order. We will promptly work with you to provide a suitable resolution, such as a replacement or store credit.

Return Policy:
Due to the nature of the Rojen Skincare product, we cannot accept any returns unless it is unopened and in the original packaging. Please contact us for the returns procedure.

6.Shipping and Delivery:
Please allow for the estimated shipping and delivery times specified during the checkout process. Delays due to customs, import regulations, or other unforeseen circumstances are beyond our control.

Contact Information:
If you have any questions or concerns about your order, please contact our customer service team . Please email us at order@rojenusa.com.

By completing your purchase, you acknowledge and agree to abide by the terms outlined in this no refund or return policy.
Thank you for choosing ROJEN for your skincare needs!